We're here to help
Questions, trouble signing in, or something that doesn't look right — a real person reads every message.
Contact us
Email privacy@rootedfamily.app and we'll get back to you within two business days. Include the email address you signed up with so we can find your account faster.
Common questions
- Is there in-app messaging?
- No — and that's on purpose. Rooted keeps both parents looking at the same calendar, records, and milestones instead of adding another place to argue. Coordination happens through shared facts, not threads.
- How does my co-parent join?
- Open the Family screen and send an invite. Your co-parent gets an email link, creates their own account, and immediately sees the same schedule, records, and milestones — every change is visible to both of you.
- What's free, and what's Rooted+?
- Free includes unlimited children and pets, the shared calendar, goals and milestones, weekly check-ins, basic pet health, and a 3-person family circle. Rooted+ ($4.99/mo or $49.99/yr) adds the document vault, emergency cards, expense tracking and splits, schedule swaps, the audit log, full pet health, and an unlimited family circle.
- Are photos of my kids safe?
- Photo uploads require your explicit consent first, location metadata is stripped from every image, and we never run facial recognition or AI analysis on your family's photos.
- How do I delete my family's data?
- Go to Profile → Account and choose account deletion — it removes your family's records from our systems. If anything is unclear, email us and we'll handle it with you directly.
- Do I need a custody arrangement to use Rooted?
- Not at all. Rooted works for any family that coordinates care — married parents, co-parents in two homes, grandparents, or a trusted caregiver in your family circle.